Shipping policy

Shipping Policy

Ponchowear is operated by Vcommerce, doing business as Ponchowear.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Times

Destination	Estimated Delivery	Shipping Cost
United States	7–14 business days	Free on qualifying orders
Canada	10–18 business days	Calculated at checkout
International	14–21 business days	Calculated at checkout

Delivery times are estimates and may vary due to carrier delays, customs processing, or high-volume periods such as holidays.

Order Tracking

Once your order ships, you will receive a tracking number by email within 24 hours. You can use this number to track your package directly on the carrier's website.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the customer. Ponchowear is not responsible for delays caused by customs clearance.